FAQ

What is Elleamaze?

Elleamaze is a premier online jewelry store known for its exquisite and unique jewelry collections. We offer a wide range of high-quality jewelry pieces, including rings, necklaces, bracelets, earrings, and more, crafted with precision and style.
How can I place an order?

Ordering from Elleamaze is easy! Simply browse our website, select the jewelry you love, and add it to your cart. When you're ready to checkout, follow the prompts to complete your purchase securely.
Do you offer international shipping?

At this time, we only ship within the India. We apologize for any inconvenience this may cause to our international customers.
What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also choose to pay with PayPal for added convenience.
Is my payment information secure?

Yes, your payment information is completely secure when you shop with Elleamaze. We use industry-standard encryption and security measures to protect your data.
What is your shipping policy?

We provide free standard shipping on all orders, and you can expect your jewelry to arrive within 5-7 working days from the date of purchase. Please review our detailed Shipping and Return Policy for more information.
Can I track my order?

Absolutely! Once your order is processed, you will receive a tracking number via email. You can use this number to track the status of your shipment.
Do you offer gift packaging?

Yes, we offer elegant gift packaging options for your jewelry purchases. You can select gift packaging during the checkout process and even include a personalized message.
What if I receive a damaged or defective item?

While we take great care to ensure the quality of our jewelry, if you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving your order. We will assist you in resolving the issue promptly.
Do you offer resizing services for rings or bracelets?

At this time, we do not offer resizing services. We recommend visiting a local jeweler to have your jewelry resized if needed.
Can I return or exchange an item?

Elleamaze operates with a strict no-return and no-refund policy. Once an order is placed and confirmed, it cannot be canceled, returned, or refunded. Please see our Shipping and Return Policy for more details.
How can I contact Elleamaze's customer support?

If you have any questions or concerns, our friendly customer support team is here to help. You can reach us at contact@elleamaze.com, and we'll respond as soon as possible.
Can I follow Elleamaze on social media?

Yes, you can stay updated with the latest Elleamaze jewelry collections, promotions, and more by following us on social media. Find us on Instagram, Facebook, and Pinterest for daily inspiration. We hope these FAQs have answered your questions. If you have any additional inquiries or need further assistance, please don't hesitate to contact us. Thank you for choosing Elleamaze for your jewelry needs!